Dispute resolution and Mediation Services

Most disagreements or problems can be prevented by simply reading the panty seller's auction ad or listing carefully before buying panties or any other fetish items. Make certain that you understand what you are buying, how much it will cost including shipping charges, the method of payment accepted by the seller, and the time line for receiving the merchandise.

If you are a fetish panty seller, make certain that you make your terms clear in your ad. Use of our verification page helps to make sure that these terms are clearly presented. Mediation is simply a process where a neutral third party works to help both sides come to amicable resolution to a disagreement.

Either party (panty buyer or used panties seller) may request mediation services. Panty Trust offers two levels of mediation. We suggest that you try level one before moving onto level two.

Level One: The party requesting to initiate mediation services completes our mediation request form with detailed information regarding the dispute. Panty Trust reviews this information and then contacts the other party with the details of the complaint and some suggested resolutions.

The second party then contacts the party who filed the complaint directly to come to an agreement. This simple process solves most disagreements quickly and efficiently. There is no cost involved to either party.

Level Two: The party requesting to initiate mediation services completes our mediation request form with detailed information regarding the dispute. Panty Trust reviews the information, and contacts the other party with details of the complaint, and invitation to participate in mediation through the Panty Trust mediation program.

If the second party indicates that they are agreeable to mediation, a Panty Trust mediation specialist will be assigned to the case. The mediation specialist will then work with both parties to work out a resolution. In level two, all responses are sent directly to the mediator who then summarizes the information to pass onto the other party. No direct contact is required between parties.
 

If you would like to initiate either level of mediation, please fill out this form or This email address is being protected from spambots. You need JavaScript enabled to view it..

IMPORTANT: Paid Orders Disputes must be filed within 30 days from making a payment. If a member has an extended waiting time, we advise you to either contact another member, or to pay a small deposit and settle the remaining balance when the member is ready to fulfil your order.