Most disagreements or problems can be prevented by simply reading the seller's auction ad or listing carefully before buying. Make certain that you understand what you are buying, how much it will cost including shipping charges, the method of payment accepted by the seller, and the time line for receiving the merchandise. If you are a seller, make certain that you make your terms clear in your ad. Use of our verification page helps to make sure that these terms are clearly presented.

Mediation is simply a process where a neutral  third party works to help both sides come to amicable resolution to a disagreement. Either party (buyer or seller) may request mediation services. Panty Trust offers two levels of mediation. We suggest that you try level one before moving onto level two.

Level One: 

The party requesting to initiate mediation services completes our mediation request form with detailed information regarding the dispute. Panty Trust reviews this information and then contacts the other party with the details of the complaint and some suggested resolutions. The second party then contacts the party who filed the complaint directly to come to an agreement. This simple process solves most disagreements quickly and efficiently. There is no cost involved to either party.

Level Two

The party requesting to initiate mediation services completes our mediation request form with detailed information regarding the dispute. Panty Trust reviews the information, and contacts the other party with details of the complaint, and invitation to participate in mediation through the Panty Trust mediation program. If the second party indicates that they are agreeable to mediation, a Panty Trust mediation specialist will be assigned to the case. The mediation specialist will then work with both parties to work out a resolution. In level two, all responses are sent directly to the mediator who then summarizes the information to pass onto the other party. No direct contact is required between parties.  The cost for level two mediation is $15.00 and is payable buy the party requesting the mediation unless during the process of mediation, the other party aggress to pay this fee as part of a resolution. The fee for level two mediation is not charged if both parties do not agree to participate in the mediation process.

If you would like to initiate either level of mediation, please click the link below to be taken to the mediation request form. Please fill the form in with as much detail as possible to prevent delays.

Mediation Request Form