What Happens If I Have a Problem Transaction With a Member?
Members are thoroughly screened prior to being granted membership in the organization. Therefore, problem transactions are very rare. However, members are human and mis-communication can happen at any time.
If you have a problem with a member, the first thing to do is to contact the seller directly for assistance. If that fails, you can complete the dispute resolution form on our website.
The details on this form are sent to a volunteer who then contact the member on your behalf. The dispute resolution team will act as a mediator and communicate with you and the member to come up with a solution that is fair to both parties (both parties must agree to the resolution to have it considered resolved).
Members agree when they join to participate in this process and and to respond to buyer complaints submitted within 48 hours. If a member fails to respond, or fails to participate in the process, their membership can be suspended or permanently revoked dependent on the circumstance.
99% of the buyer complaints that are received are simple mis-communication problems that are quickly solved by opening up an impartial dialog with both parties. Therefore, we encourages all members and buyers to always communicate during a transaction to avoid having one of the members begin to worry that something is amiss.